Privacy Policy

1. Introduction

Wethu Micro Lenders ("we", "us" or "our") respects your privacy and is committed to processing your personal information lawfully, fairly, transparently and securely in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

2. This Website

This website is an advertisement and enquiry channel. It does not collect, store, or process loan applications, identity documents, bank statements, payslips, or proof of residence. When you use the enquiry form on the Apply page, the details you enter (name, mobile number, requested amount) are held only in your browser's memory for the few seconds required to build a WhatsApp message. Nothing is written to cookies, localStorage, sessionStorage, or any server controlled by us. When you press Continue on WhatsApp, the conversation moves to WhatsApp and is governed by WhatsApp's own terms and privacy policy.

3. Personal Information We Process Once You Contact Us

Once you contact us by WhatsApp, phone, email, or in person, and you choose to proceed with a loan enquiry, we may process identification information, contact details, financial and employment information, application and account information, verification information, communications, and technical information to the extent necessary for the lawful provision of our credit services.

4. How We Use Your Information

We use your information to process applications, conduct affordability and credit assessments, verify identity, manage accounts, communicate with you, prevent fraud, comply with legal obligations, administer debt, and improve services.

5. Sharing of Information

Where legally permitted, we may share information with credit bureaux, payment providers, verification providers, service providers, regulators, law enforcement, and other parties where legally permitted.

6. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

7. Your Rights

Subject to applicable legal limitations, you may request access, correction, or deletion of your personal information, object to processing, and lodge a complaint. Contact our Information Officer for assistance.

8. Contact

Information Officer: Nonhlanhla Shabangu
Email: Sales@wethumicrolenders.com
Telephone: 072 324 8511
Physical Address: 19 Temba Street, Atteridgeville 0125